Contact Us

We are here to help. If you have any questions about your order, shipping status, returns, payments, or general inquiries about our store, please feel free to contact us using the information below.

Our customer support team will make reasonable efforts to respond as quickly as possible during normal business operations.

Customer Support Information

Website: shopairup.com
Email: support@shopairup.com
Phone: +1 (959) 950-5611
Business Address: Suite 302, 603 Capitol Avenue, Bridgeport, Connecticut 06606, United States

What You Can Contact Us About

• Questions about products
• Order confirmation and order status
• Shipping and delivery issues
• Return and refund requests
• Damaged, missing, or incorrect items
• Payment-related inquiries
• General customer support

Response Time

We aim to respond to customer inquiries within a reasonable timeframe. Response times may vary during weekends, public holidays, promotional periods, or times of high order volume.

Order Support

When contacting us about an existing order, please include your order number and any relevant details so that we can assist you more efficiently.

Return or Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible and, where available, include photos of the product and packaging to help us review the issue promptly.