Return & Refund Policy

This Return & Refund Policy explains the conditions and process for requesting a return or refund for purchases made through shopairup.com.

1. Return Window

Customers may request a return within 30 days of delivery.

2. Return Eligibility

To be eligible for return consideration, items should generally meet the following conditions:

• Item is unused
• Item is in its original packaging
• Item is in original condition suitable for return review
• Return request is submitted within the allowed return period

3. Non-Returnable Situations

Returns may not be accepted in situations including, but not limited to:

• Items showing signs of use, damage, or alteration not caused in transit
• Items returned without original packaging when packaging is material to the product condition review
• Requests submitted outside the applicable return window

4. How to Request a Return

To request a return, please contact our support team at support@shopairup.com and include your order number and the reason for the request.

Once your request is reviewed, we will provide further instructions if the return is approved for processing.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery. We may request photographs of the item, shipping label, and packaging to help assess the issue.

6. Refund Process

After the returned item is received and reviewed, and if the return is approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider, but approved refunds generally appear within 5 to 10 business days.

7. Return Shipping Costs

Unless otherwise required by law or approved due to a damaged, defective, or incorrect item, return shipping costs may be the responsibility of the customer.

8. Missing or Delayed Refunds

If you have not received an expected refund after the normal processing period, please first check with your payment provider or bank. If further help is needed, contact us and we will review the refund status with you.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Website: shopairup.com
Address: Suite 302, 603 Capitol Avenue, Bridgeport, Connecticut 06606, United States
Phone: +1 (959) 950-5611
Email: support@shopairup.com